Lynn Creek Marina

If you have a chance to book The Wave, do it! We had the pleasure of attending a company outing yesterday and it was wonderful! In the heat of the summer, there's no better place to be. We coasted out in the lake, anchored down and spent several hours relaxing in the water, kids playing on the slides, fishing and more! It was a great time and the crew made us hotdogs and hamburgers for dinner. Thank you to The Wave staff for allowing us to have a memorable experience, we hope to do it again!

I’ve been coming to Lynn Creek for the past year , unfortunately when I brought my boat there wasn’t a 30 foot slip available at the time soon as one was available A young man named Jonathan called me and assisted me in getting my boat into a slip. I can only say every time I need something taken care I call Jonathan and he gets it taken care of. Big Thanks Jonathan and thank you for the customer Appreciation snack today 8/12/2023

I wish I could do zero stars. We have had a boat slip since 2020 and until SunTex took over I would have given 5 stars without hesitation. Since Suntex... our bill is always changing, they add charges but will not tell us what they are for (actually saying "we dont know but you need to pay it) we are required to show proof of payment (I brought bank statements) only to be told that is not proof enough. They have NEVER returned a single phone call... and are NEVER available when you call or show up. And this last time I did get Johnathan on the phone (pure fluke because he answered) and that call resulted in Tina yelling at me and telling me that I have not made "months" of payments. I said "I have my bank statements.. those dont work either. *update..here we are with another month's payment due. Tried calli g to set up the ACH (again) but no one can take the payment and no one can manage to call back when a message is left.

Updated: A manager from the Marina called and offered to make up for some of the things I mentioned. It was a very fair offer and I didn’t expect it. I appreciate them doing that. I’ll start off by saying we got the boat and had a fun day. But I won’t be going back due to their quality of service. Here were things I experienced the day of my rental. 1. Checked my email the morning of the rental to see I had a new reservation confirmation email come from them the day before. Where they had moved my rental time up an hour, cut my rental time from 8 hours to 4 hours, and left the price the same. I called them and though after some initial pushback because “it’s in the system” they corrected it. Apparently their manager changed my rental for some unknown reason. Didn’t bother to call or email to explain just made the change. 2. Got there and they are pulling up our boat. Notice it’s not the same model as what I rented. Ask them about it and apparently they “discontinued” the boat I rented the day before. I had placed my reservation 10 days prior. If this was a thing why even offer it as a choice? 3. Went to grab our life jackets and they had nothing left except child size jackets. For a 10 AM rental. 4. The ladder on the back of the boat to get back in from the water was missing it’s bottom step. Made for a fun time for all of us to get back in. 5. Checked their website to see the price of the boat we were given vs what we reserved. Looking at pricing for the same day of the week and the same duration of rental. The boat I was given vs what I was charged for the boat I picked was $235 cheaper. When I asked them at the end about this I was told… - I was wrong but then pulled up their website and showed it to them. - Then it became that I was actually given a higher quality boat then what I reserved. I mentioned the one I reserved is listed to have 150 HP vs the one I was given is listed at 115 HP. Was told “I know it says that on the website but it’s not”. I can’t say for sure I’m right but based off pictures of what I rented vs what we got. It sure didn’t seem higher quality. - When I asked then why is it cheaper? I was told “we must have a special next weekend” but he couldn’t provide evidence of it. - He then tried to provide me evidence of someone else’s rental that showed that price was cheaper then normal. He couldn’t do it. I don’t think the kid was lying to me. But how can an employee not provide evidence of basic info like specials or pricing? Im guessing most people don’t have the experience I had. But that experience created some unnecessary stress and sucked some of the joy out of the whole thing. This place really needs to work on their communication with their customers. Especially when that customer is paying nearly $1000 for an 8 hour experience.

rented one of the tritons, the black aloha. from start to end literally the most fun that I have had in a very very long time. filled the boat with 8 of us. they were informative, really quick to get us off the ground and into the water. 10 out of 10 recommend for the memories and experience, and the fun. I'd definitely do it again. thanks to Chris, Carlos, Ethan and one other who's name has escaped me for the moment